Our company operates internationally. We are primarily based in the United States, with our registered office located in Cyprus, and we actively provide services across key European countries, including the UK, Italy, Germany, and Spain, supporting entertainment platforms similar to Netflix or Amazon Prime.

Our service provides access to a wide range of digital entertainment content across web and mobile platforms, designed to offer users flexible and convenient entertainment options.

The $2 amount you see is a temporary authorization placed by your bank. It helps confirm that your payment method is valid and allows us to activate your access securely. Please note that this is not a final charge and will be automatically released by your bank.

In some cases, our service is offered in connection with partner platforms or as part of a promotional offer during another purchase. This allows users to access additional digital services. We are happy to review your account and clarify how this applies to you.

You may see charges from more than one service if you have access to multiple digital platforms or subscription types. These services may be processed separately by your bank, even when they are part of the same membership, which can result in multiple entries on your statement.

Your email address helps us locate your account quickly and ensure we are assisting the correct member. It is also used to provide important information about your subscription, service updates, and to keep your account secure.

We request only the last four digits to safely identify your account. This allows us to verify ownership without ever accessing or requesting your full card details, helping keep your information protected.

Your email address was provided during the subscription or registration process. It is used solely for account verification, customer support communication, and essential service notifications.

Your payment method was entered during the subscription activation process. For security reasons, we do not store or have access to your full payment details.

Our messages may occasionally be filtered into spam or promotional folders. We recommend checking those folders and marking our emails as safe. If you still don’t see any messages, we can assist in verifying or updating your contact details.

Of course. We can review your account details together and clarify when and how the subscription was activated, ensuring everything is clear and transparent.

Refund processing times depend on your bank or card issuer. Once we approve the refund on our side, it typically takes 3-10 business days for the funds to appear in your account.

Refunds for past transactions can usually be requested within 14 days of the original payment, in accordance with the Consumer Contracts Regulations. Requests made outside of this period are unfortunately not eligible for a refund.

In some cases, a partial refund of 50% may be applied based on the type of subscription, usage, or the timing of the request. The refund will be processed to your account within 3-10 business days, depending on your bank.